Privacy Policy

Effective Date: 2/28/2025
Last Updated: 2/28/2025

At Ascend.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

1. Information We Collect

When you interact with Ascend.pk, we may collect the following types of data:

✅ Personal Information: Name, email, phone number, shipping & billing address.
✅ Payment Details: We do not store your payment card details; all transactions are securely processed through third-party payment providers.
✅ Order History: To improve your shopping experience and provide customer support.
✅ Website Usage Data: IP address, browser type, pages visited, and other analytics data to improve our website experience.

2. How We Use Your Information

We use your information to:

✔️ Process and fulfill orders, including delivery and payments.
✔️ Provide customer support and respond to inquiries.
✔️ Send updates about promotions, new arrivals, and order confirmations.
✔️ Improve website performance and user experience through analytics.

3. How We Protect Your Information

We use secure encryption, firewalls, and access controls to protect your data from unauthorized access. Your personal information is never sold, shared, or misused.

4. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience by remembering your preferences and tracking website performance. You can disable cookies in your browser settings, but this may affect site functionality.

5. Third-Party Services

Your data may be shared with trusted third-party services (e.g., payment gateways, shipping providers) to facilitate transactions. These services have their own privacy policies that govern their use of your information.

6. Your Rights & Choices

You have the right to:
🔹 Access or modify your personal information.
🔹 Unsubscribe from marketing emails.
🔹 Request the deletion of your account and data.

For any privacy-related inquiries, contact us at privacy@ascend.pk.

📑 Terms of Service

1. Introduction
Welcome to Ascend.pk. By accessing our website, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Use of Our Website
You agree not to use Ascend.pk for any fraudulent or unlawful activities. We reserve the right to refuse service or cancel orders at our discretion.

3. Product Information & Pricing
We strive to provide accurate product descriptions and pricing. However, we do not guarantee that all information is 100% error-free. In case of pricing errors, we reserve the right to cancel the order and issue a refund.

4. Order Acceptance & Cancellations
Orders are only confirmed once you receive an email confirmation. Ascend.pk reserves the right to cancel any order due to payment issues, fraud suspicion, or stock unavailability.

5. Returns & Refunds
Our 7-day exchange policy applies to eligible items. Refunds are issued only in exceptional cases, such as incorrect or damaged products.

6. Intellectual Property
All content on Ascend.pk, including logos, images, and designs, is our intellectual property. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability
Ascend.pk is not responsible for indirect damages arising from the use of our products or website, including lost profits or data.

8. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the website implies acceptance of the revised terms.

9. Contact Us
For any legal or policy-related questions, contact us at legal@ascend.pk.